There are very few things worse than buying a new piece of clothing only to have it ruined upon the first wear. From discovering your new ski jacket has a broken zipper to pulling a shrunken sweater from the dryer only to realize it wasn’t cashmere at all – these are lessons we unfortunately learn from time to time. In fact, a survey by Science Direct estimates that an average 82% of adults have experienced some form of post-purchase regret.
For affiliate marketers, lead conversions can often play out in a similar fashion. Like taking that extra step to see if your new shirt has any loose-hanging threads before buying, spending some extra time and effort determining if a lead is right for your business can go a long way.
How To Qualify Insurance Calls
Ask the Right Questions
Figuring out the priority of the problem the prospect is trying to solve should come first. If there isn’t an identifiable problem that your business can potentially serve as a solution for, there is no urgent or real reason for them to buy. Qualifying questions around business pain points include: ‘What is the problem you’re trying to solve with this offering?’ or ‘What is motivating you to do something about this now?’ to ‘How would your business be affected if this problem wasn’t addressed?’ Like the question ‘Should I try this on for size?’ asking a prospect about their business process and pain points should never go unanswered.
Keep It Open
Open-ended questions can provide the opportunity for leads to further explain their needs and interests. When marketers thoughtfully inquire about potential prospects’ goals and risks, they’re not only opening the door for more information but making future customers feel heard and valued immediately.
Put Yourself in Their Shoes
If you were a buyer, what would solving certain problems mean to you? Marketers are in the business of helping people. Identify that benefit and being able to frame a specific success, you are working toward gaining an internal advocate down the line.
Score Their Interest
Marketers need to decide how much they value each answer, not to mention a firm way to be able to track the ROI on each call. Does a cold call mean more than someone who has taken the time to read a blog beforehand? What about the newsletter subscriber who, until recently, didn’t have an immediate need? By placing a score next to each need, qualifying who deserves your time next becomes much more of an efficient process.
Set a Date
The last, and easiest way to know whether an insurance call is qualified is to see how they respond to the next steps in your business process. If your suggestion for a follow-up meeting is met with specific times and a firm date on the calendar, you can be pretty certain the lead is now qualified. However, if it’s difficult to get any sort of response from what to do next, you may want to revisit tip #1 and try on that garment for size before taking any further action.
Buy Qualified Leads That Are Likely To Convert
Whether you’re buying phone calls or web leads, it’s so much simpler if these leads are already pre-qualified to match your needs. And this is where Profitise excels – we help advertisers acquire high-intent leads from reliable affiliates at a fair price, with all contacts matching the buyer’s goals.
Register as an advertiser with Profitise to fill your sales funnel to the brim with quality leads.
Frequently Asked Questions
What is a call qualification?
Call qualification is the evaluation and segmentation of customer phone calls based on predetermined criteria like, for example, the source of the call, the caller’s location, income level, purchase history, and more.
Based on call qualification, you can identify the caller’s value, quality, intent, freshness, and other important call distribution factors to connect the consumer to the best-fitting sales or customer support representative.
What are the main criteria to qualify inbound phone calls?
The main criteria to qualify inbound phone calls include the caller’s location, problem, urgency, intent, pain points, income level, and some other demographic and psychographic parameters that depend on the nature of the business. The more accurate your call qualification, the more callers you can convert, and the more they spend with your business.
Are there any other ways to qualify leads besides phone calls?
In addition to phone calls, you can qualify leads through online. As an affiliate with Profitise, you can get embeddable insurance and solar lead generation forms to qualify leads on the fly based on their location, needs, and many other parameters.
